Should I send a Child Information Form to the 4C CACFP office?

How can I learn how my claim was paid?

How do I submit my claim?

How do I enroll a new child?

When will I see the changes I have requested to my Child Information Form?

What's my PIN? I forgot/lost my PIN.

Why did my monthly claim calendar disappear?

What are the browser requirements for AccuTrak2000?

Can I use Master Menus with AccuTrak2000?

The food I served is not on the drop-down list. What do I do?

Why do I have problems logging in?

Should I send a Child Information Form to the 4C CACFP office?
Yes. The information you would ordinarily put on the Child Information Form must be mailed to the 4C CACFP office. The Child Information Form must be mailed before the claim deadline.

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How can I learn how my claim was paid?
Go to www.accutrak2000.com (CACFP.net), where you can print or view your claim summary using one of two ways:

• At the top of the CACFP Information Center page (main menu), click on My Info, select Claim Summaries from the drop-down list, and click on the month for which you want the claim summary. To print, scroll to the bottom of the page and click on Print This Page.
• At the top of the CACFP Information Center page (main menu), under What Would You Like To Do?, select Print Or Review The Information On My Claim Summary (red). Click on the month for which you want the claim summary. To print, scroll to the bottom of the page and click on Print This Page.

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How do I submit my claim?
The deadline for claim submission is always the fifth of the month following month, with the exception of the May claim date being June 2^nd. After you have entered and served all meals/snacks for the claim month, you can properly submit your claim. On the CACFP Information Center page (main menu), scroll to the bottom of the page and locate the calendar page of the month/year for which you just completed service. Under Submit Claim, click directly on the name of the month/year; the line will turn red. You will be redirected to the Claim Submission page for the month you are claiming. Read the statements; click to cancel (will be in red) or to submit your claim (will be in green). If submitting, please do not click more than once.

After submitting your claim, you will be re-directed to a new page stating that your claim (for month/year) has been submitted. You may print this page for your records, by using your browser's print function. 4C is not able to acknowledge the receipt of your online claim.

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How do I enroll a new child?
On the CACFP Information Center page (main menu), scroll to the bottom of the Children List and click on Enter A Pre-enrolled Child. On the Pre-enrolled Child screen, enter child's name, date of birth and enrollment date. AccuTrak will automatically assign the next available number to the child. All fields are required.

Enter the date of birth and the date of enrollment either as mm/dd/yy (example: 07/12/09), as mm/dd/yyyy (example: 07/12/2009), or spell out the name of the month with the date and year (example: July 12, 2009).

After clicking on Send, you will be re-directed to the main menu and your Children List. If you made a data entry error, that information can be corrected by the information on your Child Enrollment Form when it is scanned at the 4C office.

Remember that you must send a Child Enrollment Form (scanned form) for each new child to the 4C office so it is received before the claim deadline, whenever you pre-enroll a new child. Otherwise, the enrollment process will not be complete and you will not be paid for the child. Be sure to also send any other required forms and supporting documentation for the child by the claim deadline.

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When will I see the changes I have requested to my Child Information Form?
As 4C processes claims, we are continually updating our database with information from providers, via postal mail or Internet. When all claims have been processed, both paper and internet claims, the final updated information in our database is uploaded to the Internet. That is when you will see the changes made to your information.

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What's my PIN? I forgot/lost my PIN.
E-mail Charlene at colson@4cforchildren.org or call 513.758.1215.

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Why did my monthly claim calendar disappear?
If you did not enter any attendance or menus for the claim month, the calendar will disappear on the first of the next month.

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What are the browser requirements for AccuTrak2000?
Your browser must be Internet Explorer or Mozilla Firefox.

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Can I use Master Menus with AccuTrak2000?
No. Do not use Master Menus on your online claim; the program is not setup for them.

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The food I served is not on the drop-down list. What do I do?
Type in the food(s) you served. Be sure that you type one food in each required space. For example, at lunch, you will type a food into each of the five spaces, one food per space, and each food in the proper category. Otherwise, you will receive errors and lose payment.

At a snack, you will need to type a food into two of the four spaces. Each food must be in the correct category and each space must contain one type of food only. Otherwise, you can receive errors and lose payment.

Be sure to use the foods on the drop-down list as much as possible, to help speed the processing of your claim. Whenever you type in a food, it appears on a list of foods requiring approval by 4C CACFP staff. Since many foods served are already on the drop-down list, it is a duplication of effort for staff to look at them and approve them.

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Why do I have problems logging in?
At certain times of the month, date is continually updated and exchanged on this site. You many need to be patient; try again in an hour, even late in the day.

Try the following tips. If you still cannot log in after trying two times, at least an hour apart, then e-mail the programmer: info@cacfp.net.

Be certain that 4C-Ohio is showing as your sponsor. Click on the Provider Area, under Log In To Your Provider Account, be sure 4C-Ohio is showing as your sponsor, not Sample Sponsor. Enter your 4 digit provider number; enter your PIN and click on login.

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